REFUND POLICY

1. Overview

At APEX, we stand behind the quality of our Service. If you're not satisfied with your Premium subscription, we offer a 7-day money-back guarantee from the date of successful payment.

2. Refund Eligibility

You are eligible for a full refund if:

• Request is made within 7 calendar days of the payment
• Your account has not violated our Terms & Conditions
• Service has not been abused or misused
• You have not exceeded fair usage of Premium features
• Payment was successfully captured

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Request made after 7 days of payment
• Account terminated due to Terms violation
• Abuse of API monitoring or system resources
• Renewal payments after the first month (only first payment refundable)
• Partial month usage (no pro-rata refunds)
• Chargebacks initiated without contacting support first

4. How to Request a Refund

1. Email us at support@aiservices.codes with subject line: "Refund Request - [Your Email]"
2. Include your registered email, payment ID, and reason for refund
3. Our team will review your request within 48 hours
4. Approved refunds are processed within 5-7 business days

5. Refund Processing Time

* Processing time depends on your bank/payment provider. Refunds are credited back to the original payment method.

6. Refund Amount

Approved refunds will be issued for the full amount paid (₹49) excluding any payment gateway charges deducted at the time of transaction.

7. What Happens After Refund

• Your account will automatically revert to the Free plan
• Premium features will be disabled immediately
• Your data (projects, workspaces) will be preserved
• Free plan limits will apply going forward

8. Disputes & Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Direct communication helps us resolve issues faster. Chargebacks may result in permanent account suspension.

9. Contact Us